A few weeks back, when reading Nudge, I came across the concept they introduced about invisible energy.  

Here is a template that you can use to give you ideas on how to structure your customer feedback messages  -

A friend and mentor recently died, after what his daughter described as a long illness. I had no idea he was sick.  Reading the post from his daughter got me thinking - why do we retreat behind closed curtains and doors, withdraw from society, and go dark when we become ill?

We have been having an interesting debate over the two weeks or so since I saw what I initially thought was a simple post in a Facebook networking group. The post asked the group about their thoughts on the thumbs-up emoji (👍) and if they felt it to be okay in business...